Market Analysis and Positioning
I can conduct an expert, qualitative assessment of your market, gathering insights from customers and competitors. With that information, I’ll develop messages that clearly explain what problem your product solves, why someone should pay you for it, and why it's better than alternatives.
“There’s no point spending money to deliver your message through websites, social media, webinars, or any other channel until you know exactly what that message should be, who should see it, and whether it would be effective.”
Customer Acquisition Planning
I can develop a customer acquisition machine that generates visibility and attracts leads, converts leads into paying customers, and retains and up-sells existing customers. I can design a process from scratch, or fix an existing program that’s full of leaks and bottlenecks. The customer acquisition plan is designed specifically for the unique needs of SaaS companies.
“Committing ‘random acts of marketing’ – a few webinars, some paid search, an occasional newsletter, and maybe a free trial – without an end-to-end strategic plan, usually won’t generate the best results.”
Based on the analysis and positioning, I can prepare papers, blog posts, emails, press announcements and other marketing materials that are valuable to your prospects and essential for an effective content marketing strategy. I’ll provide compelling and consistent deliverables needed for each stage of the sales and marketing process.
“Content marketing is a good idea… but only if the right content is delivered to the right people at the right time.”
Who I work with and how
I work with both smaller companies and larger, well-established companies looking to accelerate growth and acquire customers more efficiently.
When they first talk with me, many of my clients are already using a mixed bag of tactics - website, tradeshows, pay-per-click, etc. - but they aren't happy with the results. They need a more structured approach.
Most of my engagements with my clients begin with an assessment of the company's market and current marketing messages and programs. Based on that assessment, I can develop practical recommendations for enhancements. These often include recommendations for a more concise and compelling value proposition & messages and a more cost-effective customer acquisition and retention plan.
Many of my initial engagements with clients are 4 to 6 weeks long, with the scope designed to fit the client's particular needs. The fee is based per project, not an hourly or daily rate.
Once I have prepared my recommendations, I ensure that my clients fully understand them. I don't just send along a finished document and walk away. I help with a "smooth hand-off" to the team handling implementation.
I am also available for clients that need on-going guidance. I have been working with a number of clients over several years to keep the plan on track, make adjustments to fit changes in their market, and to prepare high-impact marketing materials
Why my marketing services are different
A well-structured strategic plan, not one-off tactics
I look at the entire customer acquisition process from beginning to end. Often in their eagerness to "do something," SaaS companies will bring on a variety of marketing service firms that specialize in particular tactics - search engine marketing, PR, videos, social media, or website development. What they often end up with is a hodge-podge of uncoordinated marketing tactics that aren't often well thought through and don't produce the results they need.
By taking a strategic view - starting with a compelling value proposition and then developing a comprehensive program that builds visibility and attracts leads, converts leads into paying customers, and retains existing customers - my clients get a well-structured, overall plan.
I specialize in the unique challenges faced by software-as-a-service (SaaS) companies. Though many of the tactics for acquiring and retaining customers for SaaS solutions may be similar to those used by on-premises solutions, the audience, the messages, and the processes are different. I've marketed both kinds of solutions, and I know the differences from first-hand experience.
Practical, actionable advice
Because I've spent most of my career on the "vendor side," handling marketing responsibilities with software and SaaS vendors, I understand that marketing professionals need practical recommendations that they can implement. Large theoretical tomes that sit on the shelf are not especially helpful.
Work directly with the expert
When my clients hire SaaS Marketing Strategy Advisors, they work directly with me and get the benefit of my unique expertise. I don't pass the work along to junior associates or sub-contract it out. When you call, I'm the guy that picks up the phone.
Advice tailored to particular needs
I develop recommendations based on each client's particular situation and requirements. I don't take a "cookie-cutter" approach. I deliver advice based on a solid understanding of the client's specific market, solution, and marketing challenges.